By using process management software – for example, as part of an ISO certification – companies first gain an overview of which procedures and processes exist in the various departments, how relevant they are, what responsibilities exist, and for whom this information is relevant. Also, information required in quality management, such as input and output, can be defined in processes. Unlike a quality manual, which is a static document, information about business processes can be updated and adapted at any time. An unchangeable log-function ensures that all changes are stored in an audit-proof manner.
In the second step, process management software ensures a reduction in administrative effort. Process Management assigns different statuses to the various business processes: