What is process management software?

Process management software helps companies to easily administer an overview of their business processes and optimize them through continuous improvement. Process management software ensures that all employees in the company have access to the information about processes and responsibilities that is most important to them. In this way, companies fulfill an essential requirement of the quality management systems according to ISO 9001:2015.

Advantages of process management software

By using process management software – for example, as part of an ISO certification – companies first gain an overview of which procedures and processes exist in the various departments, how relevant they are, what responsibilities exist, and for whom this information is relevant. Also, information required in quality management, such as input and output, can be defined in processes. Unlike a quality manual, which is a static document, information about business processes can be updated and adapted at any time. An unchangeable log-function ensures that all changes are stored in an audit-proof manner.

In the second step, process management software ensures a reduction in administrative effort. Process Management assigns different statuses to the various business processes:

  • Planning of a new business process,

  • Coordination of the business process with all stakeholders,

  • Evaluation of the relevance,

  • Approval of a process,

  • Publication and communication of a process,

  • Review and optimization,

  • Revision.

Functions such as process automation can be used to define rules according to which business processes are automatically placed in review status after a certain time has elapsed or when certain events occur. Responsible parties are notified. The use of process management software thus ensures that the entire lifecycle of a business process (from planning to publication to review and possibly archiving) can take place dynamically and flexibly with little administrative effort. This is particularly important for companies where business processes may change due to changing market conditions. The classic quality manual quickly becomes outdated, whereas in process management software all information is always up-to-date.

The Innolytics® Process Management Software module

The Innolytics® software for management systems allows companies to create and easily administer an interactive and always up-to-date directory of all their business processes and internal procedures. The possibility to edit processes and workflows in different steps allows quick and easy coordination of new processes.

  • In the planning stage, a core team can define the details and design of processes in closed team chats.

  • In the decision-making phase, process designs can be evaluated by a panel of experts according to various criteria. It is thus also possible to put different variants of a process to the vote.

  • In the publication phase, a process can be made accessible to all those in the company for whom this process is important. Questions can be asked and discussed via a comment function. This feedback function is particularly important because it allows employees to openly address ambiguities and make suggestions for improving a process.

  • Different rights and roles can be used to define clear responsibilities – for example, for reviewing processes and workflows.

  • Functions such as process automation allow processes and workflows to be automatically placed in a review status after a certain time or when certain events occur (e.g., particularly positive or negative feedback) and the process optimization phase to be started.

Through the principle of collaboration and the linking with modules such as idea management software or knowledge management software, Innolytics® makes it possible to have all strategic tasks of business and organizational development in one place and on one platform. This is one of the major advantages of using the Innolytics® module process management software.